Frequently asked questions

Which bike is right for me?

Start with where you ride, how far you travel and whether you value comfort, range or trail performance. Tell us how you ride and we will help narrow it down.

Do you ship across Australia?

Yes. Evolve Bikes ships Australia-wide. Bike freight varies by destination — see Shipping & Delivery or the individual product page for current delivery details.

Do bikes arrive assembled?

Evolve bikes arrive approximately 90% assembled. Final setup generally includes items such as the handlebars, front wheel, pedals and model-specific accessories. The tools required for final assembly, a tyre pump and the manufacturer model booklet are included. See Shipping & Delivery for setup guidance. If you are unsure, we recommend having a qualified bicycle mechanic complete the final assembly and safety check.

What is the range on a single charge?

Range varies by model, battery, rider weight, terrain, tyre pressure, weather and assist level. Check the individual product page for the approved range estimate for the model you are considering.

How long does charging take?

Charging time varies by battery and charger. Check the individual product page for the model-specific charging estimate and use the supplied or approved compatible charger.

Can I ride an e-bike on public roads and paths?

Rules vary by state, territory, bike configuration and riding location. Check the current requirements that apply where you ride and operate the bike only in a lawful configuration. See E-bike Laws & Rider Responsibilities for government links and general guidance. If you have questions about a specific model's compliance information, contact us.

Do you offer finance or buy now pay later?

Yes. Afterpay and PayPal Pay in 4 are available where shown at checkout, subject to provider eligibility and approval.

What if I need support or have a warranty issue?

Warranty & Support explains what to send us so we can help quickly. Please contact us before arranging any return or repair.