EVOLVE WARRANTY SUPPORT

Submit a Warranty Claim

Help us assess your issue as quickly as possible.

Providing complete information, clear photos and video at the time of submission helps us assess the issue and, where required, obtain a faster response from the relevant manufacturer or component supplier.

Safety firstDo not continue riding if the issue may affect the brakes, steering, frame or fork, wheels, battery, electrical wiring or another safety-critical component.

01Identify your bike

Have your order details, model and serial/frame number ready.

02Show the issue

Prepare clear photos and, where possible, video showing the fault occurring.

03Tell us what changed

Include error codes, modifications, recent repairs and troubleshooting already attempted.

Your details

Full name * Email * Phone * Order number or place of purchase * Purchase date Current odometer / kilometres

Bike identification

Evolve model * Colour Serial / frame number * Fault or error code

What is happening? Detailed fault description *

When did the issue first start? *Can the bike still be ridden?

What troubleshooting, repairs or parts replacement have already been attempted?

Modifications & use

Has the bike been modified or had aftermarket parts fitted? * If yes, what was changed?

Any relevant incident, impact, fall, water exposure or transport damage?

Photo & video evidence

Please make your evidence viewable before submitting.

Upload photos/video to Google Drive, iCloud, Dropbox, OneDrive or another sharing service, then paste the share link below. Set the link so Evolve and, where necessary, the manufacturer can view it without requesting access.

Useful evidence includes the full bike, serial/frame number, affected component, display showing any error code, relevant wiring/connectors and video showing the fault occurring.

Evidence link 1 — photos * Evidence link 2 — video Additional evidence link

Declaration I confirm the information supplied is accurate to the best of my knowledge. * I understand Evolve Bikes may share the submitted information and evidence with the relevant manufacturer, supplier or component manufacturer for technical assessment. *

Submitting this form does not automatically confirm a manufacturing defect or approve a warranty remedy. Manufacturer warranty criteria may apply in addition to your statutory consumer guarantees. Nothing in this process excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Need general support rather than a warranty assessment? Contact Evolve Bikes.